Find answers to common questions about booking, payments, and your stay.
Browse properties, select dates, click Reserve.
Typically 28 nights.
Yes, specify guest info during checkout.
You'll receive a confirmation email.
Major credit cards, Google Pay, bank transfers.
At booking time.
Pricing includes taxes and cleaning.
Yes, Stripe (PCI DSS compliant).
30+ days: full refund. 14-30: 50%. <14: none.
Yes, subject to availability.
Contact support. Travel insurance recommended.
3 PM / 11 AM.
Instructions sent 24h before.
Self-check-in with smart locks.
Yes, furniture, appliances, linens, toiletries.
Yes, high-speed Wi-Fi included.
Varies. Look for Pet-friendly tag.
All non-smoking.
WhatsApp, +1 (647) 862-6518, hello@stayneos.com. 24/7.
24/7 support with emergency contacts.
Yes, flexible terms and centralized billing.
The minimum stay is 30 days.
Flexible cancellation — free cancellation up to 30 days before move-in.
Yes. We provide corporate invoices and support net-30 payment terms.
Pet policy depends on the property and must be confirmed in advance.
Some properties offer parking and it must be reserved separately.
We carry $2M commercial general liability insurance.
Smart-lock self check-in is available, so no waiting is required.
WiFi, utilities, housekeeping, linens/towels, and kitchen essentials are included.