Terms of Service

1. Agreement to Terms

By using NEOS, you agree to these Terms.

2. Services Description

NEOS provides furnished apartment and corporate housing bookings.

3. Booking and Payment

3.1 All bookings subject to availability.

3.2 Payment or deposit required.

3.3 Minimum 28 nights.

4. Cancellation Policy

4.1 Guest Cancellations:

• 30+ days: Full refund
• 14-30 days: 50% refund
• Less than 14 days: No refund

4.2 Date changes subject to availability.

5. Guest Responsibilities

You agree to:

• Provide accurate information
• Treat property with care
• Follow building rules
• Not exceed max occupancy
• Report damages promptly
• No illegal activities

6. Property Rules

6.1 Non-smoking.

6.2 Pets only in pet-friendly properties.

6.3 No parties without consent.

6.4 Quiet hours 10 PM-8 AM.

7. Liability and Insurance

Guests responsible for personal belongings.

8. Limitation of Liability

Not liable for indirect damages.

9. Governing Law

Laws of Ontario, Canada.

10. Changes to Terms

We may modify these Terms at any time.

11. Contact

Questions? Contact us:

Email: hello@stayneos.com | Phone: +1 (647) 862-6518 | Address: 20 Upjohn Rd, North York, ON, M3B 2V9